Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Answers, transfers, and screens calls on multiple phone lines. Retrieves messages via email in the morning.
• Confirms appointments. Calls failed appointments and advises on dental policy.
• Triages incoming facility inquiries and routes appropriately.
• Obtains all necessary consents for patient.
• Develops and maintains scheduling system. Registers and schedules patients for initial exams, recalls, specialty procedures, consults, and sedation.
• Interviews patients/families to obtain demographic, third party payer, and other financial information required to schedule, pre-register or register patients.
• Scans all documents in the appropriate folder in PEDS or Dentrix system.
• Assures the clinic office supply levels are par and ensures appropriate staff is notified when levels drop to re-order status.
• Ensures patients schedule their next dental appointment before leaving the clinic. Assures specialists are aware of their scheduled days.
• Directs families to appropriate location in the facility.
• Follows up with insurance companies to determine eligibility for services. Communicates with parents if problems arise.
• Places wrist bands on each patient and logs their arrival into the computer.
• Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.